QR code ordering system · Singapore
The QR code ordering system built for Singapore F&B
FnB Matters is a QR code ordering system for Singapore restaurants, cafés, bars and hawker stalls. Diners scan the QR code on their table, order from their phone and pay by PayNow or card — no app download. Orders print in your kitchen instantly, with GST and service charge calculated, and the same system runs your POS and Lalamove deliveries. It's free to start.
- PayNow
- Visa / Mastercard
- Apple Pay
- Google Pay
- Lalamove
How it works
How QR code ordering works
From scan to served in four steps. No app, no waiting, no handwritten tickets.
Scan
Each table gets its own QR code. Diners point their camera at it and your menu opens — already tagged with their table number.
Order
They browse photos and pick add-ons (less sugar, no chilli, extra egg). Nobody waits for a server to come over.
Pay
Pay upfront by PayNow or card, or run a tab and pay at the end. You choose per outlet.
Cook
The order prints in the kitchen or shows on a kitchen display, split by station — drinks, wok, grill.
Benefits
Why Singapore F&B owners are switching to QR ordering
Run the floor with fewer staff
Manpower is the hardest cost to control in Singapore F&B. When diners order and pay themselves, one server covers more tables.
Bigger bills, automatically
Every order shows the add-ons and pairings a busy server forgets to mention. Photos sell.
Fewer wrong orders
No more mishearing "kosong" for "siew dai". The kitchen gets exactly what the diner typed.
Turn tables faster
Diners order the moment they sit down and pay without flagging anyone down for the bill.
Change your menu in seconds
Sold out of laksa? One tap hides it from every table. No reprinting.
Know what sells
Best-sellers by hour, table turn times and average bill size, live.
Platform
One system for dine-in, counter and delivery
QR ordering is the start. The same menu and the same kitchen screen run everything else.
QR code ordering
Table ordering and payment from the diner’s own phone.
Learn moreFree POS system
Counter orders, table map, cash and NETS, end-of-day reports.
Learn moreOnline ordering
Your own commission-free ordering link for takeaway and delivery.
Learn moreLalamove delivery
Delivery orders book a Lalamove rider automatically, with live tracking.
Learn moreQR menu
A fast digital menu with photos and four languages.
Learn moreSelf-ordering
QR, tablet or kiosk-style ordering on hardware you already own.
Learn moreBuilt locally
Features made for Singapore
Small details that generic overseas systems get wrong.
- PayNow & SGQR — pay with any Singapore banking app
- 9% GST & 10% service charge — shown correctly on every bill
- English, 中文, Melayu, தமிழ் — diners switch with one tap
- Halal & dietary tags — certified, vegetarian, contains nuts
- Kitchen printer & KDS — route items by station
- Split bill — groups pay separately at the table
- PDPA-friendly — no login needed to order
| Paper menu | FnB Matters | |
|---|---|---|
| Time to order | Wait for a server | Immediately |
| Accuracy | Handwriting & noise | Exactly as entered |
| Menu changes | Reprint | Live in seconds |
| Upselling | If staff remember | Every order |
| Payment | Queue at cashier | PayNow at table |
| Data | End-of-day Z report | Live dashboard |
Solutions
Who uses a QR code ordering system?
Restaurants
Zi char, Japanese, Korean BBQ, hotpot and casual dining.
Learn moreHawker stalls & coffee shops
Order-and-collect for hawker centres, kopitiams and food courts.
Learn moreCafés
Brunch spots and specialty coffee with lots of customisation.
Learn moreBars
Open tabs, rounds and automatic happy-hour pricing.
Learn moreBuyer’s checklist
How to choose a QR code ordering system in Singapore
Before you sign with any provider, check these seven things.
- No app download. If diners need to install anything, most won't.
- Local payments. PayNow is non-negotiable. Check transaction fees, not just the subscription.
- GST and service charge. Receipts must show them correctly.
- Kitchen workflow. Can it print to your existing printers or route by station?
- Delivery. Can it take your own delivery orders without a 25–35% platform commission?
- Contract length. Avoid 24-month lock-ins for software you haven't tested in service.
- Grant eligibility. If you want PSG, confirm the exact package is pre-approved before you sign.
FAQ
Frequently asked questions
What is a QR code ordering system?
A QR code ordering system lets diners scan a code on their table with their phone camera, browse your menu in the browser, place an order and pay — without downloading an app or waiting for staff. Orders go straight to your kitchen screen or printer, tagged with the table number.
How much does a QR code ordering system cost in Singapore?
Most QR ordering systems in Singapore cost between S$30 and S$250 per outlet per month, plus card or PayNow processing fees. FnB Matters is free to start, with no setup fee and no lock-in contract. See the full cost breakdown.
Do customers need to download an app to order?
No. The menu opens in the phone's browser (Safari, Chrome) straight from the camera. There's nothing to install and no account to create, which is why most diners complete their first order in under a minute.
Does it accept PayNow?
Yes. Diners can pay with PayNow, credit and debit cards, Apple Pay and Google Pay. You can also let them order by QR and pay at the counter in cash or NETS.
Can it handle delivery orders too?
Yes. The same menu powers commission-free online ordering for takeaway and delivery, and delivery orders can book a Lalamove rider automatically through our Lalamove integration.
Can I get the PSG grant for a QR ordering system?
QR ordering falls under the F&B solutions category of the Productivity Solutions Grant (PSG), but only pre-approved vendor packages qualify, and support levels change. Check the current list on the GoBusiness Gov Assist portal before you buy. Our PSG guide explains how it works.
Do I need a separate POS?
No. FnB Matters includes a POS for counter orders, table management and daily reports, so QR, counter and delivery orders all land in one place.
How long does setup take?
Most outlets go live within 3–7 days. Send us your menu (a photo or PDF is fine), we build it, print your table QR codes and run a 30-minute staff walkthrough.
Does it handle GST and service charge?
Yes. You can show prices with or without 9% GST and add a 10% service charge automatically. Receipts show the breakdown Singapore diners expect.
See it running with your menu
Get a 20-minute walkthrough with your own menu loaded. Free to start. No setup fee and no lock-in contract.