Online ordering system · Singapore
Commission-free online ordering for Singapore F&B
An online ordering system lets customers order takeaway or delivery from your own website or link instead of a food delivery app. With FnB Matters, customers order and pay by PayNow or card, the order goes to your kitchen, and delivery orders book a Lalamove rider automatically. You keep the customer relationship and avoid the per-order commission charged by delivery platforms.
Book a free demo Lalamove integration
- PayNow
- Visa / Mastercard
- Apple Pay
- Google Pay
- Lalamove
Updated
How it works
How commission-free online ordering works
Customer opens your link
From Instagram, WhatsApp, Google or a QR on your takeaway bag.
Orders and pays
Pick-up or delivery, paid by PayNow or card. The delivery fee is quoted live.
Kitchen gets the ticket
Same printer or KDS as dine-in orders, marked as delivery.
Rider booked automatically
A Lalamove rider is dispatched when the food is nearly ready. The customer gets a tracking link.
Compare
Your own link vs delivery platforms
| Delivery platform | FnB Matters online ordering | |
|---|---|---|
| Commission per order | Typically 25–35% | None |
| Customer data | Owned by the platform | Yours |
| Pricing control | Platform rules and promos | Full control |
| Payout | Platform payout cycle | Direct to your account |
| Delivery riders | Platform fleet | Lalamove, booked automatically |
Platform commission ranges are typical figures reported in Singapore and vary by agreement.
Included
Features
Your own ordering link
Branded with your logo and colours. No app for customers.
Lalamove dispatch
Live delivery quotes and automatic rider booking.
PayNow & cards
Money goes straight to your account.
Scheduled orders
Time slots, prep times and cut-offs.
Delivery zones
Set a radius, minimum order and who pays for delivery.
Order updates
Customers get confirmation and tracking links.
FAQ
Frequently asked questions
How is this different from GrabFood or foodpanda?
Delivery platforms bring you new customers but charge a commission on every order and own the customer data. Your own online ordering link has no commission; you pay only payment processing and the delivery fee. Most restaurants use both: platforms for discovery, their own link for repeat customers.
Who pays for delivery?
You choose. Pass the live Lalamove delivery fee to the customer at checkout, absorb it above a minimum order, or charge a flat fee.
Can customers schedule orders?
Yes. Customers can order for ASAP or a later time slot, and you set preparation times and order cut-offs.
Where do I share my ordering link?
On Instagram and Facebook bios, WhatsApp, Google Business Profile, your website and printed on takeaway bags.
See it running with your menu
Get a 20-minute walkthrough with your own menu loaded. Free to start. No setup fee and no lock-in contract.